Dove Invites
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Shipping and Digital Delivery Policy

Last updated: July 16, 2026

Thank you for choosing DoveInvites. This policy details how our digital products are delivered to you.

No Physical Shipping

DoveInvites provides custom digital wedding invitation websites. We do not ship any physical cards, envelopes, papers, or print materials. Because all services are electronic:

  • No physical shipping fees, logistics charges, or courier fees apply.
  • No physical tracking numbers or transit delivery timelines are provided.

1. Digital Delivery Process

Delivery occurs entirely electronically and instantly through our online platform:

  • Template Activation: Immediately upon successful completion of your payment via Razorpay, the selected invitation template is unlocked and activated in your account.
  • Publishing: You will gain full access to publish the invitation website, generating a live public link (URL) that you can copy and share with your guests.
  • Draft Edits: You can edit the text, details, venues, schedules, and photos of your published invitation at any time. Updates are instantly updated on the live website.

Note: Receipt of purchase is generated inside the customer dashboard; automated confirmation emails are not sent to your inbox at this time.

2. Transaction and Delivery Status

Under normal circumstances, digital delivery is completed within seconds of a successful transaction. However, delivery can sometimes be affected by payment review:

  • Pending Payments: If Razorpay flags your payment for review, or the payment status remains pending, editing and publishing access will be locked until the gateway confirms the capture.
  • Failed capture: If the payment is rejected, delivery will not occur, and any temporary authorization hold on your card will be refunded automatically by your bank.

3. User Responsibilities

To ensure successful delivery and updates of your invitation:

  • You must provide a valid and working email address during account registration, as credential resets and support tickets are linked to this address.
  • You are responsible for the internet connectivity and devices used to access and edit your digital invitations.

4. International Delivery

Our digital wedding invitation websites are hosted in the cloud and can be accessed globally by your guests. However, local payment options and currency availability at checkout may depend on international transaction approvals by Razorpay.

5. Assistance with Delivery Issues

If your payment was completed successfully but your invitation draft remains locked or you encounter publishing errors, please do not worry. Contact our team immediately:

Our support team will manually verify the payment ledger and activate your template inside your account dashboard as a priority.

6. Refund Policy

For details on technical failures, activation issues, or duplicate billing refunds, please refer to our Cancellation and Refund Policy.