Cancellation and Refund Policy

1. Nature of the Digital Product

DoveInvites sells access to fully customizable, hosted digital invitation websites (e-invitations). Because access to the templates and customization tools is granted immediately upon successful transaction and invitations are hosted instantly, our services are categorized as digital downloads and online services. No physical products are printed, packaged, or shipped.

2. Cancellation Guidelines

Cancellation Before Payment: You can edit or configure drafts of your invitations without any charge. If you choose not to publish, you do not need to take any action or cancel any subscription, as we charge only a one-time activation fee.

Cancellation After Payment: Once payment is successfully captured, invitation activation is completed automatically. You cannot cancel or retract the purchase of an activated digital template.

3. Refund Eligibility

We review genuine customer requests fairly. Refund requests may be considered under the following limited conditions within 7 days of purchase:

• Duplicate Payments: You were charged more than once for the same single activation transaction.
• System Activation Failure: Your payment was successfully collected, but the system failed to activate template editing access, and our support team is unable to manually restore or activate it.
• Unresolved Technical Issues: A major technical bug on our platform prevents you from editing or publishing the purchased invitation, and we are unable to resolve it within 3 working days of your bug report.

4. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

• The digital invitation has already been successfully published and shared with guests.
• You change your mind after receiving immediate access to the premium invitation customizer.
• You entered incorrect event details, dates, spelling mistakes, or venue addresses (you can edit these details freely anytime in the dashboard).
• You uploaded low-resolution or incorrect photos.
• Your event is cancelled, postponed, or you no longer require the invitation website.
• The issue is caused by unsupported older browsers, outdated mobile devices, or third-party apps outside our control.

5. Failed Payments & Money Debited

If your card or UPI account was debited, but the payment failed on the DoveInvites platform, the funds are held securely by our payment gateway, Razorpay. In such cases:

• The gateway automatically reconciles these transactions.
• The debited amount will be returned to your original payment method within 5–7 working days, depending on your bank's processing cycles.

6. Refund Request Process

To request a refund, please send an email to hello@doveinvites.com or submit an inquiry through our Contact Page. Please provide the following details:

• Registered email address of your DoveInvites account.
• Razorpay Payment ID or Transaction ID.
• Date of purchase and template name.
• Reason for requesting the refund (along with screenshots of any technical errors, if applicable).

7. Review and Processing Timeline

Once received, our support team will inspect the request and account logs. We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically initiated back to your original payment method (e.g., credit card, debit card, UPI, or net banking account).

8. Contact Us

For further clarification regarding cancellations or active refund claims, please email us at:

Email: hello@doveinvites.com